Investigating Verbal Communication Behavior -Myassignmenthelp.Com

Question: Discuss About The Investigating Verbal Communication Behavior? Answer: Introduction You are a help desk / ICT officer. You have been contacted by one of the staff via the telephone. Rosa is basically computer illiterate, and a basic-English speaking European. Rosa has only been in the country for approximately 12 months, and joined the company approximately 4 months ago. Rosa is having problems connecting her Laptop to the company network since an automatic upgrade to the system has meant that every time she logs on to the network, she is asked to change her password. The system did not have any problems, but since an automatic update there has been several issues. You are to answer the telephone in the manner as designated by your supervisor. Use your skills learned on-the-job to deal with the customer and sort out the log-on issue. Below you will find a script of what Rosa might say. Fill in the blanks with what you will say at each step of the conversation. You can add extra dialogue for Rosa and you if you wish. Hello Ryan Sebastian here. How can I help you? Rosa: I am Rosa. I work in the service area, and I do ordering of spare parts on a laptop computer. But I not able to connect my computer to the office network. When I try, it always asks me to change my password, and still it not work. I changed my password five times already, and I not able to get into stock system. I getting very cross with this computer. You: It is a problem related to session expiry. Your computer is getting logged out from the office network frequently because the session timeout span is very less(Keyton et al., 2013). Your password can not be stored by the network. The network may not have the feature of auto login feature. OK how you going to help me? You: I suggest you to use GOOGLE smart lock feature(Scalisi, 2015) to automatically save the password for that particular website. It will help your laptop to get recognized when connecting to a website. You can do this for the log in page of your network and can log in to your network with one click. Network drivers of your laptop needs to be updated. How can I use GOOGLE smart lock feature ? You: when you log in to any website by using chrome browser you can see a pop up notification on the top right corner of your laptop screen. Just click on the save password option and you will be fine to go. Rosa: So how long will this be? I very behind with my ordering, and my boss he not happy with me. But it not my fault it problem with the laptop. You: This will take half an hour. I will come down and update the LAN driver and network drivers. It is not your fault. The recent upgradation in network is to be blamed. It will be solved as soon as possible. Rosa: I hope to hear from you very soon. I am extension 2134. You can ring me when you done fixing the problem. You: I will solve the problem soon. You will be notified once the problem has been solved from network administrator side. Driver software of your laptop will be updated and you will be fine to carry on your work within an hour. References Keyton, J., Caputo, J. M., Ford, E. A., Fu, R., Leibowitz, S. A., Liu, T., ... Wu, C. (2013). Investigating verbal workplace communication behaviors.The Journal of Business Communication (1973),50(2), 152-169. Scalisi, J. F. (2015).U.S. Patent No. 8,947,530. Washington, DC: U.S. Patent and Trademark Office.